February 4th, 2014
I am now one of the self-insured. I would like to go to a doctor’s office to get medication. I would like to get the flu shot at my local pharmacy. I’ve been told I could do this for over a month now. And I waited last month to get my insurance cards to do so…
They still haven’t arrived.
I would like to contact my local health care provider to discuss this problem, get my cards and sign up for automated payments. I can’t do that without waiting on hold for over 60 minutes… At a minimum.
You know why? To contact my insurance provider as a customer online, I have to have my group number and my member ID. Neither of these items appears on my bill, the ONLY form of correspondence I seem to be able to receive from my health care provider.
It is at this point that I would like to remind people that our government contracted a PRIVATE consulting firm to roll out healthcare.gov, and since that has been made public the war on the Obama administration’s failure on the launch of the ACA has been strangely quiet. We can criticize government, but don’t dare discuss the failings of a private business.
What I would like to know is, since this health care bill is the one that health care lobbyists fought so hard for, because it increases their bottom line exponentially, would it be possible since the economy is not doing so well that you actually hire Americans to answer the phones so that other Americans can get a question answered during a lunch break or while they have a few moments between picking up the kids and doing the other 20 things they have to do at one time?
Yes, there would be hold times with a public option, but I would have recourse in the form of my representatives to discuss the problem to and advocate hiring more people.
A month and a half into implementation and private companies not being prepared for demand is what is hurting access to paid for services. If you’re still stubbornly refusing to hire new employees, you’re doing it wrong.